Robert C Brown

 

839 Rook Rd	Home: (980) 200-4941
Charlotte, NC 28216	Email: robertcbrown815@gmail.com

 

Summary

 

Accurate experienced GIS & CAD Technician versed in database management with strong organizational, technical and analytical skills. Continually looking to obtain a challenging position that will allow my extensive experience, skills and talents to function in varying capacities for both personal and corporate growth.

 

Education

 

06/2000 West Charlotte High School － Charlotte, NC

 

High School Diploma

 

Additional Information

 

·   Task oriented with ability to prioritize workload

 

·   Computer skills that include proficiency in MS Office and all windows applications

 

·   Excellent oral and written communication skills

 

·   Strong analytic and problem solving abilities with the ability to convey in layman terms

 

·    10+ years’ experience in local area networks (LAN), wide area networks (WAN), internet service    provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering, and user operating systems: Windows XP, Windows 7, and Windows Vista.

 

·   Skilled in using AutoCAD and Microstation to design plans for customers such as AT&T

 

 

Professional Experience

 

CAD Technician, 11/2014 － Present

 

UC Synergetic － Charlotte, NC

 

·   Using field measurements and digital records to design construction prints for a major telecommunication utility company.

 

·   Create and maintain state, city, county, and private permitting documentation.

 

·   Provide outside plant design services for the implementation of cabling systems for Telco service delivery.

 

·   Prioritize workflow of multiple projects while maintaining high quality and timeliness on all delivered designs. 

 

 

 

 

 

GIS Technician, 09/2011 － 11/2014

 

QC Data Inc. － Charlotte, NC

 

·   Assist with transferring map data into server for AT&T using EWO an AutoCAD based program.

 

·   Lead trainer on Project Lightspeed Conditioning project for new employees brought on board

 

·   Responsible for verifying Engineers' drawings reflect the field work that has been completed.

 

·   Resolve inconsistencies. 

 

·   Assist on projects that provide value to the department, the company, and the client base.

 

 

Inside Sales Professional, 02/2014 － 08/2014

 

Red Ventures － Charlotte, NC

 

·   Drive Profit through both inbound and permission based outbound calls by utilizing persuasive sales techniques

 

·   Consistently perform on a Variety of dimensions including, exceeding sales goals and meeting quality assurance requirements

 

·   Increase customer profitability by utilizing cross-selling and upselling techniques

 

·   Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions and overcoming objections, and accurately updating the contact management system

 

GIS Technician, 05/2008 － 09/2011

 

Freedom Group USA － Charlotte, NC

 

·   Assisted with transferring map data into server for AT&T using EWO an AutoCAD based program.

 

·   Participated in special project for AT&T Led 2 training classes on special projects for new employees brought on board.

 

·   Responsible for verifying Engineers' drawings reflect the field work that has been completed.

 

·   Resolved inconsistencies.

 

·   Assisted on projects that provide value to the department, the company, and the client base.

 

 

 

 

Computer Senior Sales Lead, 10/2001 － 02/2010

 

Best Buy － Charlotte, NC

 

·   Manage/ supervise the efficiency of the department.

 

·   Train and develop employees to move up in the company.

 

·   Providing assistance with fitting customer's needs and recommending useful products.

 

·   Maintained development, discipline, scheduling of 30 people by providing training and mentoring them to perform at their full potential in any and every situation.

 

·   Answered customers' questions about products, prices, availability, and product uses

 

·   Provided service of fulfilling the needs of the customer in various departments around the store

 

·   Participated in various projects involving improvement of the store such as installing new displays.

 

·   Continued internal education, training and certifications to stay ahead of an evolving retail landscape, learned new product releases, and increased value to the company and the client base